FREQUENTLY ASKED QUESTIONS Welcome to the SkyWave Retail LLC (“we”, “our” or “Company”) website. In order to ensure that customers have a good experience when purchasing and using our products, we have established the following terms regarding frequently asked questions (“Questions Terms”). Please read them carefully before using this website.
FAQs We encourage customers to ask questions before and after purchase, and our customer service team will be happy to serve you. You can contact us in the following ways: Email: Frederick@hyperstoresolutions.com Phone: 7192087515 We will respond to you within 1-2 business days after receiving your inquiry.
Order-related questions ●How do I check the status of my order? You can check the status of your order by logging into your account or find relevant information in the confirmation email. ●How do I change or cancel my order? If your order has not been shipped, please contact the customer service team as soon as possible to change or cancel it. Once the order has been shipped, we will not be able to process cancellation requests.
Product-related questions ●Is the product information accurate? We try our best to ensure that all product information on the website is accurate. If you have any questions about the product, please contact customer service for more information. ●How to deal with product defects or damage? If the product you received is defective or damaged, please contact us within 48 hours and we will assist you.
Refunds and Returns ●How to apply for a refund? Please refer to our refund terms and follow the prescribed process to send a refund application. Make sure it complies with our refund policy. ●How long does it take to process a refund application? Once we receive your return and confirm that it meets the refund conditions, the processing time is usually 5-10 working days.
Privacy and Security ●How will my personal information be protected? We follow a strict privacy policy to ensure that your personal information is not used or disclosed without authorization. For more information, please refer to our privacy terms. ●Is it safe to shop on the website? We use industry-standard security technology and encryption measures to protect your payment information and personal data.
Other issues ●How to give feedback or make suggestions? We value customer feedback and welcome you to share your opinions or suggestions with us via email. ●How to get promotion information or event updates? You can get promotional information and the latest product updates in a timely manner by signing up for our newsletter.
Legal Notice If you have any questions or need further explanation about the terms in this issue, please contact us. The above terms will apply to all interactions and transactions conducted on the website.
Thank you for choosing SkyWave Retail LLC. If you have other questions, we will be happy to answer them for you!
