REFUND AND RETURNS POLICY Thank you for choosing BrightLeaf Retail LLC (“we”, “our” or “Company”) to shop with us. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please read the following refund terms carefully.
Refund Policy Overview We offer a 30-day refund guarantee from the date of delivery of the product. If you are not satisfied with the product during this period, you can apply for a full refund, provided that the product is unused and in its original packaging.
Refund Qualifications The product must meet the following conditions to be refunded: ● The product must be returned within 30 days of purchase. ● The product must be unused and in its original labels and packaging. ● There must be no signs of damage or wear. We may require proof of purchase (such as a receipt or order confirmation email) to process a refund.
Refund Process If you meet the refund requirements, please follow the steps below:
Contact Customer Service: Contact our customer service team by email or phone to let us know that you would like to request a refund and provide relevant order information.
Obtain return authorization: We will provide you with a return authorization code and return address.
Return the goods: Please use a reliable logistics service to return the goods. We recommend that you choose a transport method that can be tracked to ensure the safe delivery of the goods.
Refund processing: After receiving the return, we will check the status of the goods as soon as possible and process the refund after confirming that the refund conditions are met. The refund will be returned through your original payment method.
Refund time limit Once the refund application is approved, the refund amount will be reflected in your account within 5-10 working days after processing. The specific time limit may depend on your bank or payment institution.
Refund abnormalities If the goods are damaged or defective during transportation, please contact us immediately. We will provide you with corresponding solutions, including replacement of goods or full refund.
Disclaimer No refund will be given in the following cases: ●Applications that exceed the 30-day refund period. ●The goods have been used, damaged or not kept in the original packaging and labels. ●Special or customized goods.
Contact Us If you have any questions about the refund terms or need further assistance, please feel free to contact us: Email: Frederick@hyperstoresolutions.com Phone: 7192087515
Thank you for your support of BrightLeaf Retail LLC, we look forward to providing you with a satisfactory shopping experience!
